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ClawCuber Guide

Everything you need to raise your AI lobster

Product Overview

ClawCuber is an AI-native customer service platform. You create a 'lobster' — an AI agent that learns your business through conversation, then serves your customers 24/7 across multiple channels.

💡 Core concept: One lobster = one AI employee. Train it like a new hire, deploy it everywhere.

Quick Start (5 Minutes)

Step 1: Create Your Lobster (30s)

Go to Console → Click 'New Lobster' → Give it a name and personality.

Step 2: Set Its Soul (2min)

In the Soul tab, define your lobster's role, speaking style, and personality.

Step 3: Train It (2min)

Connect your Feishu app in the Channels tab, then chat with your lobster on Feishu.

Step 4: Deploy (30s)

Go to Widget tab → Copy the embed code → Paste into your website. Done!

Training Your Lobster

Training is as simple as chatting. Your lobster automatically extracts knowledge from conversations with you on Feishu.

Examples of what to teach:

💡 Auto-learns from every conversation.

Knowledge Base

The Knowledge tab shows all Q&A pairs your lobster knows.

Live Monitor

The Live Monitor shows all active conversations in real-time.

Human Handoff

When your lobster detects a complex issue, it triggers a handoff.

After you resolve the issue, release back to your lobster.

Multi-Channel

One lobster serves multiple channels:

DingTalk Training Channel

Train your lobster via DingTalk.

Step 1: Create DingTalk App

Step 2: Enable Robot

Step 3: Get Credentials

Step 4: Connect in Console

Step 5: Start Training

💡 Same lobster, shared knowledge across channels.

WeCom Training Channel

Train via WeCom.

⚠️ HTTP callback mode — needs callback URL config.

Step 1

Step 2

Step 3

Step 4

💡 Same lobster, shared knowledge.

WeChat OA Customer Service

Connect WeChat OA for auto customer service.

Prerequisites

Step 1: Get Credentials

Step 2: Configure in Console

Step 3: Configure WeChat Server

⚠️ Built-in auto-reply will be disabled after enabling.

Step 4: Test

💡 Train once, serve everywhere.

WeCom Customer Service

WeCom Customer Service connects WeChat users to your lobster.

Prerequisites

Step 1

Step 2

Step 3

⚠️ Token and AESKey must match exactly.

Mini Program Customer Service

Auto-reply for Mini Program customer service.

Step 1

Step 2

Step 3

Step 4

Add button in your Mini Program:

<button open-type="contact">Contact Customer Service</button>
💡 Same API as Official Account — very easy if you've done OA setup.

Web Widget

One line of code:

<script src="https://www.clawcuber.com/widget.js" data-token="YOUR_TOKEN"></script>

Find your widget token in Console → Agent → Widget tab.

Analytics

Analytics dashboard shows conversation volume and channel distribution.

Scenario: E-Commerce

🛒

Train with product catalog, return policies, shipping info. Handles order inquiries, size recommendations, after-sales 24/7.

Scenario: Education

🎓

Answers course inquiries, handles enrollment, provides student support 24/7.

Scenario: SaaS Support

💻

Feed API docs, troubleshooting guides. Provides first-line tech support, escalates complex issues.

Scenario: API Integration

🔌

Build your lobster into your own app. Chat API for conversations, Management API for control.

API Authentication

Generate an API key in Console → Agent → API tab.

Authorization: Bearer YOUR_API_KEY

Base URL:

https://www.clawcuber.com/api/v1

Chat API

Send a message

POST /api/v1/chat
Content-Type: application/json
Authorization: Bearer YOUR_API_KEY

{
  "message": "What are your business hours?",
  "session_id": "optional-session-id"
}

Response

{
  "reply": "Our business hours are 9 AM to 9 PM, Monday to Saturday.",
  "session_id": "sess_abc123",
  "tokens_in": 850,
  "tokens_out": 32
}
💡 Include session_id for multi-turn conversations.

Management API

Manage your lobster programmatically: